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Protect your purchase with Extended Download Service. We will keep a back-up copy of your digital file should you need to re-download it for any reason. This service will enable you to make multiple downloads of digital computer software products purchased in a single order and downloaded from this website for a period of two (2) years after the date of purchase.

Protect your purchase with a backup CD. Get a backup CD of your downloadable software mailed directly to you on a CD. This feature is only available as an additional service to the purchase of a digital product and cannot be purchased as a stand alone product.

We accept Visa, MasterCard/EuroCard, Discover, American Express, Diner's Club, JCB, and check cards or ATM cards, so long as they are connected with one of the major credit card companies listed above.

You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

We also accept Checks, Money Orders and Wire Transfers. If you choose to pay by Check, Money Order or Wire Transfer select the appropriate payment method on the payment page, and directions will be provided to you after you have fully submitted your order.

If you have purchased downloadable products your credit card will be charged the day after your purchase has been placed.

If you have ordered physical products we don't think you should pay for your order until it is actually on its way. We will not bill you until your product(s), including backordered or preordered items, are actually shipped. If your items are shipped separately you will be billed each time an item is shipped.

The charge will appear on your credit card as: "DR *Nuance Communications, Inc."

We charge applicable sales tax for orders shipped to California, Minnesota and Washington. Sales tax is automatically computed on both product(s) and shipping costs.

Pursuant to the European Union Digital VAT Directive, as of July 1, 2003, European customers will be charged VAT (Tax) on all downloadable digital products and services, including software at 15%.

We will gladly credit sales tax for government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address at: 952-253-8760. Please include a copy of your receipt or your order number.

To View your Invoice,
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In addition to Credit Cards, we accept Checks, Money Orders and Wire Transfers.

In addition to Credit Cards, we accept Checks, Money Orders and Wire Transfers.

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

If you ordered a physical product, the order form will ask you if you would like the product shipped to the same address as your billing address.

If you do not want the product shipped to same address as your billing address please select "No" and you will be prompted for shipping information after you hit the submit button.

No. Your card number should be entered in as a continuous string of numbers.

There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have problems, you can contact Customer Service 24 hours a day, 7 days a week (click here). Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

Check our list below if you do not already know how to remedy the issue with spam, bulk, or junk mail folders.

ISPs
Some email providers filter messages based on content, subject line, or the sender's address and may put your email into the a bulk or junk mail folder. Please make sure @digitalriver.com is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software
If you have recently installed a new email software or a new program to help defeat, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail

AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail in the toolbar at the top of your AOL window
2.Select Block Unwanted Mail
3.Click Custom Sender List
4.Select Allow only the senders and domains listed below
5.Enter this domain @digitalriver.com
6.Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This will help future messages to get through. To avoid accidentally filtering our future messages:
1.Click Mail, then Options (next to the Help link)
2.Click Junk email Protection
3.Click Safe List
4.Enter this domain: @digitalriver.com
5.Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will help future messages to get through.

Outlook 2003 Users:
1.Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
2.Select Safe Senders, then Add.
3.Type @digitalriver.com and click OK.
4.Type and click OK.
5.Click OK.

You can start a new order simply by clicking the following link.
Start a New Order

For detail product information, please visit :

http://www.nuance.com/products

If you would like to be contacted by a Nuance product and solutions sales specialist, please complete this simple form:

Contact Sales