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Technical Assistance


I need technical support for my Nuance Product.

For Technical Support with your Nuance product, including:
  • Installation
  • Uninstallation
  • Use of your product

Please visit:
http://www.nuance.com/support/

Still more questions? Back to Main Help Page



Why do I need to accept cookies?

Cookies are placed on your browser for your convenience, and the Commerce System used is cookie dependent. When you place an order, information is written onto your hard drive. The next time you place an order, the system recognizes who you are and automatically enters your information into the form.

Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.


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Are cookies a security risk?

No. Because cookies read information on your hard drive, some think this means they give access to all the information on your computer. Our commerce system encrypts all cookies and they cannot be read by any other web page. The cookie actually contains no personal information, just a unique identifier for our system to recognize this browser.


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How do I set up my browser to accept cookies?

If you're using Internet Explorer, go to the View menu and select Internet Options. Within the Internet Options window, select the Advanced tab at the top right, scroll down until you see a selection titled "Cookies" and make sure the "Always accept cookies" box is checked.

If you're using Netscape Navigator, go to the Options menu and select Network Preferences. Within the Network Preferences window, select the Protocols tab. There is a heading titled "Show an Alert Before" and a check box next to a selection titled "Accepting a Cookie". If this is not checked, you will automatically accept cookies without being warned by your browser.


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Is this software compatible with my scanner?

The Hardware Compatibility List is a listing of third party hardware devices that Nuance has evaluated in its compatibility labs.

Please go to http://support.nuance.com/compatibility/ for a complete listing of Nuance compatible hardware for the software you are inquiring about.


Still more questions? Back to Main Help Page



How do I get assistance with Zeon's DocuCom .PDF creator?

Technical and product support is available for your Zeon DocuCom .PDF creator at the Zeon website, by phone and by email.

To find product information on the website, please go to:
http://www.zeon.com.tw/zeoncom/default.htm

For email support, please email support@pdfwizard.com

For Phone support please call +886-2-27669840. Please note that this is a call to Taiwan and is not toll free.


Still more questions? Back to Main Help Page



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